Delivery Information

Discreet delivery 
We understand your privacy is important. That's why every order is packaged and delivered in discreet, plain, grey polythene packaging. There are no indications as to the contents of your package. 'BioSure Global' or 'OraQuick' will not appear on your credit card or bank statement.

All orders received before 5pm Monday to Friday (except Bank Holidays) are dispatched on the same day, which aims to deliver within 1-3 working days. This is not a tracked or guaranteed service but more than 95% of orders are received on time.

Orders received after 5pm or at weekends will be dispatched the next working day. 

Standard Shipping is free for all UK orders over £25 or £3.95 for orders under £25.

We can also offer an Express Delivery service charged at £3.50 This postage method will usually require a signature. Unfortunately delivery before 1pm is not guaranteed, but most Express orders are received next day including weekends. 

Please note we cannot guarantee deliveries on Bank Holidays and your order may be delivered the next working day. Delivery over Public Holidays may be delayed. 

Please get in touch if you have any questions.

International Delivery Information

Sometimes, depending on your address and what you are buying, there will not be a choice of delivery options. Orders placed for delivery to countries where we are not legally able to send to will be cancelled and payment refunded.

Postage for European deliveries costs from £10. There is an option of Tracked or Tracked and Signed for most countries and deliveries may take up to two weeks.

Disclaimer 

We regret we are unable to accept responsibility for undelivered and missing orders, that have not requested the Tracked and Signed delivery option.

Standard delivery can take up to 5 working days, if your order is yet to be delivered after this time please don't hesitate to contact us. International delivery can take up to 10 working days, if your order is not received after this time frame, please feel free to contact us. 

We are happy to accept returns for unopened and undamaged tests if returned to our warehouse within 7 days of the order being placed.

All instructions and information are provided only in English language. Onward signposting and information for how to contact a healthcare professional is for England, Scotland and Wales only. If your result is positive you must contact a healthcare professional who will perform a confirmatory HIV test and provide advice.